Vancouver, British Columbia — AutoHouse Technologies has released its 2021 Canadian Collision Repair Industry Benchmark Report, in which the company details sales, gross margin trends, cycle times and contact times for the Canadian collision repair industry. car body last year.
Last Friday, we looked at AutoHouse data on sales and gross margin trends; today we are covering business results for cycle times.
Nationally, the average cycle time in 2021 was 11.4 days, AutoHouse said, down 0.1 days from 2020.
According to AutoHouse, the time between the arrival of the vehicle and the start of the repair is 2.1 days on average; repair, start to finish, has been reported to take 9.1 days on average and the time from repair completion to delivery to the customer is 0.9 days, on average.
To be considered among the top 10% in cycle time, collision centers should aim to keep their cycle times just under 6.1 days.
In Western Canada, the average cycle length was 11.6 days (no change from 2020), while the average in Eastern Canada was 11.2 days (down 0.1 days compared to 2020).
For more information on sales volume and gross margin differences between the average installation in Eastern and Western Canada, as well as the average amount paid by customers versus insurers, request your copy. of the 2021 Canadian Benchmark Report here.
AutoHouse Technologies will host a webinar with Collision Repair mag to discuss its 2021 Canadian Benchmark Report on Thursday, April 21, 2022 at 2 p.m. Click here to register.