Collision repair shops say vehicles are taking longer than normal to repair due to supply chain issues

CHARLOTTE (QUEEN CITY NEWS) – There’s never a good time to crash your car, but if it’s happening now, it could be a while before you hit the road.

“You go into every repair blind now and so it’s very difficult to manage and deal with the workflow and things like that,” said Kyle Bradshaw, president of the Carolina’s Collision Association.

Collision repair shops are backed up and there are two main reasons for this, according to Bradshaw, who is also director of fixed operations at K and M Collisions.

“The supply chain is broken,” adds Bradshaw. “We are experiencing a large number of parts backlogs across all manufacturers, and on top of that many carriers have significantly reduced staff.”

Shops say it takes nearly a month for an adjuster to start the claims process, and once work begins there could be a delay in getting parts, some up to six months .


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“It’s not something isolated in North Carolina, but when you put those two things together, you have a recipe for disaster.”

It doesn’t matter how big the damage is on a vehicle. Those who work in body repair shops say that, on average, people won’t get their car back for at least 40 days.
Which means stores should follow this adage, honesty is the best policy. Because right now they’re hoping for things to get better, but they don’t know when.

“The times are unprecedented,” Bradshaw said. “There are a lot of things that happen in the collision repair process that are just beyond the repair’s control and understanding some of those parts could literally take four to six months.”