Watching your Glass: Ford launches certified glass network in the United States

Detroit, Michigan – Ford on Monday officially launched a new certified repair network to directly service the auto glass repair industry in the United States

The industry-leading OEM says the Ford Certified Glass Network (FCGN) will provide participating glass repair shops with process coaching to ensure the safe and proper installation of original equipment glass on Ford and Lincoln vehicles.

Shops wishing to join Ford’s new network must certify that they have the capability to perform Advanced Driver Assistance Systems (ADAS) calibrations and undergo recertification every two years.

The registration fees paid by the workshops will allow them to access the technical repair procedures on www.motorcraftservice.com. Similar to other banner systems in the collision repair industry, participating shops will be included in a consumer-facing location service and provide FCGN signage.

“The Ford Certified Glass Network supports glass replacement companies looking to differentiate themselves in the marketplace by meeting our certification requirements,” said Jennifer Boyer, director of strategy and business for Ford’s Customer Service Division, in a press release.

“This is an exciting opportunity for us to work closely with the automotive glass repair and replacement industry.”

Shops will be required to complete an online profile, including verification of tools, equipment training and shop facilities, as well as certification by the Auto Glass Safety Council. Ford will then schedule an on-site visit to verify the profile and review the shop’s glass installation process.

Ford has released this checklist outlining the minimum requirements for shops that may be interested in joining the FCGN.